Technical support is available for the SERFF application from 8 am to 5 pm Central, Monday through Friday. The SERFF Help Desk can be reached by calling 816-783-8990 or e-mailing firstname.lastname@example.org.
The SERFF system is available from 7 am to 7 pm Central, Monday through Friday, except during scheduled maintenance windows or in the event of unexpected outages or emergency maintenance. The system may or may not be available outside these hours.
The regularly scheduled maintenance window for SERFF is every Wednesday from 9 pm to 2 am CST and the first Saturday of each month from 1 pm to 7 pm CST. Other maintenance, including code releases, will be scheduled as necessary. Users will be notified 24 hours prior to the maintenance whenever possible.
Industry users should note that their Data Hosters may have additional maintenance periods. Contact your Data Hoster for details.